Refund Policy

Findhackers Return Policy

Effective Date: July 2023

Thank you for choosing Findhackers for your cybersecurity needs. We want you to be completely satisfied with our services. If, for any reason, you are not fully content with your purchase, we offer a transparent return policy to make your experience hassle-free.

  1. Returns and Refunds:
    1.1. Services: Due to the nature of our cybersecurity services, which often involve consultations, assessments, and implementation work, we do not provide refunds on services already rendered.
    1.2. Products: In the case of any physical products offered by Findhackers, returns and refunds may be applicable according to the terms mentioned below.
  2. Eligibility for Returns:
    2.1. Products: To be eligible for a return, products must be unused, undamaged, and in their original packaging, with all included accessories and documentation.
    2.2. Return Period: The return period for products is [X] days from the date of purchase or delivery, as specified during the order process.
  3. Return Process:
    3.1. Request a Return: To initiate a return, please contact our customer support team at [contact email/phone number] within the return period mentioned above. Please provide your order details and the reason for the return.
    3.2. Return Authorization: After reviewing your request, we will provide you with a return authorization (RA) number. Please include this number in your return shipment.
    3.3. Return Shipping: Customers are responsible for the cost of return shipping. Please ensure the product is adequately packaged to prevent damage during transit.
    3.4. Inspection: Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned in section 2.
    3.5. Refund or Exchange: If the return is approved, we will process a refund to the original payment method used during the purchase. Alternatively, we may offer an exchange for an eligible product of equal value.
  4. Exceptions:
    4.1. Customized Services: For personalized or customized services provided by Findhackers, refunds may not be applicable once the service has been delivered as agreed upon.
    4.2. Downloadable Software: Due to the nature of digital goods, we generally do not offer refunds on downloadable software or licenses.
  5. Contact Us:
    If you have any questions or need further assistance regarding our return policy, please contact our customer support team at [contact email/phone number].
  6. Amendments:
    Findhackers reserves the right to modify or update this return policy at any time. The latest version of the policy will be posted on our website and will supersede any previous versions.

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